Community Helpdesk

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The Afro Progressive Forum (APF) Community HelpDesk is a dedicated support and service center designed to assist community members with information, guidance, and access to APF’s programmes and initiatives. It serves as the first point of contact between the organization and the public, ensuring that every citizen receives help, support, and opportunities to improve their lives.

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Purpose​

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The Helpdesk exists to empower, inform, and connect communities with social, educational, and developmental resources provided through the Afro Progressive Forum’s various programmes. It is a bridge between the people and solutions that promote progress, equality, and accountability in local communities.

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Core Functions​

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1. Information & Referral Services

   • Provide clear information on APF programmes such as the School Support Programme, Youth Empowerment initiatives, and Social Development projects.

   • Refer individuals to relevant government departments, NGOs, or APF departments for further assistance.

2. Application & Documentation Support

   • Assist with school and university applications, ID bookings, scholarship applications, and job readiness documents (CVs, cover letters, etc.).

   • Help citizens complete and submit forms for various community and government programmes.

3. Community Complaints & Feedback Desk

   • Record community concerns such as service delivery issues, corruption reports, or public accountability matters.

   • Channel feedback to the relevant municipal or governmental offices and follow up for resolution.

4. Youth Empowerment & Training Access Point

   • Provide information on upcoming training workshops, skills development programmes, and volunteer opportunities.

   • Register participants for APF’s empowerment and mentorship initiatives.

5. Emergency & Welfare Assistance

   • Coordinate short-term relief assistance (e.g., food parcels, sanitary pads, school uniforms) through the APF’s community partners.

   • Link individuals with health, housing, and social welfare services where needed.

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Operating Principles​

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• Accessibility: Open to all community members without discrimination.

• Accountability: Every query is recorded, tracked, and followed up.

• Transparency: Information shared is accurate, verifiable, and up to date.

• Empowerment: Instead of handouts, the focus is on helping people find lasting solutions.

Location & Format

The Helpdesk operates from:

• Local APF community offices or partner schools.

• Mobile units that visit rural or under-served areas.

• Online and WhatsApp Helpdesk platforms, ensuring that anyone can access help remotely.